Support Centre

How can we help?

Find answers, learn how the platform works, or reach our team directly.

How do I upload documents to a matter?
Open the matter in the Situation Room, navigate to the Documents tab, and drag your files onto the upload zone — or click to browse. Supported formats: PDF, DOCX, XLSX. The platform reads and indexes the documents automatically; you will see a confirmation once facts have been extracted.
How is a draft priced?
Drafting is priced per matter based on the number of pages submitted. Normal turnaround (< 1 day) starts at ₹299. Rush turnaround (< 10 mins) applies a 2× premium. One free revision is included with every draft.
Can I use JustiVantage for matters in languages other than English?
Yes. JustiVantage supports multiple languages during intake — you can answer guided questions or speak in your own language. The platform currently supports Hindi, Marathi, Malayalam, and English.
How do credits work?
Credits are used for Drafting. You can top up your balance at any time from the Billing page using Razorpay or UPI. Credits never expire. Case Management (₹999/month) is billed as a flat subscription and does not use credits.
Is my data shared with anyone?
No. Your documents and matter data are private to your account. JustiVantage does not share, train on, or expose your client data to any third party. All data is encrypted at rest and in transit.

Send us a message

Our support team typically responds within 24 hours on business days.

Email support

Write to us at support@justivantage.com
We respond within 4 business hours.

Live chat

Available Monday–Friday, 9 am–7 pm IST. Start a chat from the bottom-right corner of any page.

Documentation

Browse the FAQs for step-by-step guides and reference material, or email support@justivantage.com.